Returns & Exchanges

At Murdock London, we want you to be fully satisfied with your grooming essentials. If you are not completely happy with your purchase, you can return unopened and unused products within 14 days of receipt for a full refund or exchange.

1

Initiate Your Return

Contact our customer service team with your order number and reason for return to receive a unique Return Authorization number.

2

Prepare the Package

Carefully pack your items in their original, unopened packaging to ensure they are protected during transit back to our barbershop.

3

Ship to Murdock

Affix the provided return label to your parcel and drop it off at your nearest authorized postal carrier, keeping your proof of postage.

4

Processing and Refund

Once our team inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing